Provider: ReflectHub OÜ
Estonian Commercial Register code: 14010143
Registered office: Lõhmuse tee 2, 12113 Tallinn, Estonia
Contact email: legal@reflecthub.com

• "Account" means a registered account used to access the Services.
• "Authorized User" means an individual authorized by Customer to access the Services under Customer's Account.
• "Customer" means the legal entity that enters into these Terms and purchases or uses the Services.
• "Customer Data" means data, content, files, and information submitted to the Services by or on behalf of Customer or its Authorized Users.
• "Order Form" means any order, checkout page, subscription page, or purchasing interface specifying Services, pricing, and subscription terms.
• "Subscription Term" means the period during which Customer is authorized to access and use the Services.

The Services are offered only to businesses and individuals acting on behalf of a business or organization. By accepting these Terms, the individual accepting represents and warrants that they have full legal authority to bind the Customer to these Terms.
If Customer is an entity, references to "you" and "your" refer to Customer, and Customer is responsible for all actions and omissions of its Authorized Users.

Customer must provide accurate, complete, and current account information and keep it updated.
Customer may create organizational workspaces and invite Authorized Users. Customer is solely responsible for user roles, permissions, and access rights.
Customer is responsible for credential security and all activities under its Accounts. Credentials may not be shared between multiple individuals.
ReflectHub may temporarily suspend access where we reasonably suspect a security threat, unauthorized access, or misuse. We will use commercially reasonable efforts to notify Customer unless doing so would compromise security or violate law.

Subject to these Terms and payment of applicable fees, ReflectHub grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Subscription Term to access and use the Services for Customer's internal business purposes.
ReflectHub may modify, update, or improve the Services from time to time. We may discontinue features, provided we use commercially reasonable efforts to avoid materially reducing core functionality during an active paid Subscription Term, except where needed for security, legal compliance, or third-party dependency changes. For clarity, establishing or changing Usage Limits, fair-use thresholds, included add-ons, or other non-price plan terms in accordance with Section 8.2 is not a reduction of core functionality for purposes of this Section.

5.1 Restrictions

Customer and its Authorized Users must not, and must not permit any third party to:

• reverse engineer, decompile, disassemble, or attempt to derive source code or underlying algorithms of the Services, except where prohibited by law;
• copy, modify, or create derivative works of the Services except as expressly permitted by these Terms;
• resell, sublicense, lease, rent, time-share, or provide the Services to third parties without ReflectHub's prior written consent;
• use the Services to store, transmit, or distribute malware or other malicious code;
• interfere with or disrupt the integrity, security, or performance of the Services;
• perform penetration testing, vulnerability scanning, or load testing without ReflectHub's prior written consent;
• use the Services in violation of applicable law or third-party rights.

Customer is solely responsible for the legality, accuracy, and quality of Customer Data and for obtaining all rights, consents, and legal bases necessary to submit Customer Data to the Services.
Customer is responsible for ensuring Authorized Users comply with these Terms and applicable law.
Customer should maintain external backups of critical data as appropriate for its business continuity needs.

As between the parties, Customer retains all right, title, and interest in and to Customer Data.
Customer grants ReflectHub a limited license to host, store, process, transmit, and otherwise use Customer Data solely as necessary to provide, secure, maintain, and improve the Services in accordance with these Terms, the applicable Order Form, and applicable law.
For Customer Data containing personal data, Customer is generally the controller and ReflectHub acts as processor, except where ReflectHub acts as controller for account administration, billing, security, and operational data as described in the Privacy Policy.
Where applicable, the parties' data processing relationship is governed by ReflectHub's Data Processing Agreement (DPA), incorporated by reference.
ReflectHub may generate and use aggregated, anonymized, or de-identified data derived from use of the Services for analytics, security, benchmarking, and product improvement, provided such data does not identify Customer or any data subject.

Customer shall pay all fees specified in the applicable Order Form, checkout page, or pricing plan. Unless otherwise stated, fees are payable in advance and are non-refundable except as required by mandatory law or expressly stated in these Terms.
Subscriptions renew automatically unless canceled before the renewal date in accordance with the applicable plan terms.
Fees are exclusive of VAT and other applicable taxes, duties, or levies. Customer is responsible for such amounts, except taxes based on ReflectHub's net income.
If any undisputed amount is overdue, ReflectHub may charge default interest to the extent permitted by applicable law and may suspend access after prior notice and a reasonable cure period.
Payment processing may be provided by third-party processors. Use of payment functionality may be subject to those providers' terms and privacy policies.

8.1 Price Changes

ReflectHub may change the fees applicable to a Subscription for future Subscription Terms by giving Customer at least thirty (30) days' prior notice (for example by email to the account administrator, by notice within the Services, or by publishing the change on ReflectHub's pricing page where Customer's plan is sold through self-serve checkout).
A price change will not apply during the then-current prepaid Subscription Term, and Customer will continue to pay the price in effect when that Subscription Term began, unless Customer upgrades its plan, adds seats, changes the Subscription configuration, or otherwise expressly agrees to the new price.
For month-to-month Subscriptions, a changed price may apply from the first billing cycle that begins after the thirty (30)-day notice period has elapsed.
Customer may avoid a price change by cancelling renewal of the Subscription before the changed price takes effect, in accordance with Section 9.

8.2 Usage Limits and Plan Changes

ReflectHub may establish, modify, or enforce reasonable usage limits applicable to the Services or to specific Subscription plans, including limits on storage, file uploads, bandwidth, API requests, automation runs, integrations, Authorized Users or seats, or other measurable resources ("Usage Limits"). Applicable Usage Limits are described on the pricing page, in the applicable Order Form, within the Services, or in supporting documentation.
ReflectHub may introduce new Usage Limits, change existing Usage Limits, or change other non-price plan terms (such as feature scope within a tier, included add-ons, or fair-use thresholds) by giving Customer at least thirty (30) days' prior notice (for example by email to the account administrator, by notice within the Services, or by publishing the change on ReflectHub's pricing page or documentation where Customer's plan is sold through self-serve checkout). Such changes may take effect during a then-current Subscription Term once the notice period has elapsed, including for prepaid annual Subscriptions. For clarity, changes to fees remain governed by Section 8.1 and do not take effect mid-term for a prepaid Subscription.
When Customer is approaching or has exceeded an applicable Usage Limit, ReflectHub may notify Customer and request that Customer upgrade to a higher plan, purchase an add-on (for example additional storage, seats, or API capacity), or reduce usage; and may throttle, rate-limit, queue, or refuse further usage above the Usage Limit until Customer upgrades, purchases a suitable add-on, or brings usage back within the Limit. ReflectHub will use commercially reasonable efforts to provide advance notice within the Services before applying throttling or refusal measures, except where immediate action is required for security, abuse, or to protect the Services for other customers.
ReflectHub does not automatically charge overage fees; any usage above an applicable Usage Limit requires Customer to upgrade or to purchase an add-on through the Services. Add-ons and plan upgrades are governed by these Terms and the applicable Order Form, and add-on pricing may change in accordance with Section 8.1. Where excess use is sustained, materially disproportionate to typical use of the plan, or threatens the stability, security, or performance of the Services for other customers, ReflectHub may take additional measures consistent with Sections 4 and 9.

These Terms begin when Customer first accepts them or uses the Services and continue until terminated in accordance with these Terms.
Customer may terminate a subscription at the end of the then-current Subscription Term by canceling renewal in accordance with the applicable plan terms. Unless otherwise stated, termination does not entitle Customer to a refund for prepaid fees.
Either party may terminate for material breach if the breach is not cured within thirty (30) days after written notice, or sooner where immediate action is required for security, legal, or abuse-related reasons.
ReflectHub may suspend or terminate access immediately if Customer or an Authorized User materially violates these Terms, uses the Services unlawfully, threatens the security or availability of the Services, or fails to pay fees after notice and any applicable cure period.
Upon termination or expiration, Customer access rights cease. Subject to the applicable plan and DPA, Customer may request export of Customer Data within 30 days after termination. ReflectHub may delete Customer Data after the export window in accordance with these Terms, the DPA, retention policies, and the retention and deletion provisions of Section 9.2.

9.1 Free Trials and 14-Day Cancellation

Where ReflectHub offers a free trial for a paid plan, the trial period is fourteen (14) days from the start of the trial unless a different period is stated at signup. Each company is eligible for one trial, and trials are available only for paid plans. Before a trial converts to a paid Subscription, ReflectHub will make available the expected first charge date and amount and will send a reminder before the trial ends. Customer may cancel at any time during the trial period through the billing settings in the Services, in which case the Subscription will not convert to a paid plan and no charge will be made for the trial.
Independently of any free trial, ReflectHub provides Customer with the right to cancel the initial purchase of a paid Subscription within fourteen (14) days of its start date and to receive a refund of any fees already paid for that initial period. This 14-day cancellation right is offered in addition to, and also satisfies, any right of withdrawal or cancellation that may apply under applicable mandatory law.
ReflectHub treats these two situations in the same way: a cancellation made within fourteen (14) days of first starting a paid plan — whether by cancelling during a free trial or by exercising the 14-day cancellation right above — prevents the first subscription charge or, where a charge has already been made, results in a refund of that charge. This 14-day right applies to the initial start of a paid Subscription only and does not apply to subsequent renewals, which are governed by the remainder of this Section 9 and by Section 8.

9.2 Data Retention and Deletion

Following cancellation, termination, or expiration of a Subscription, the export rights described above continue to apply. After the 30-day export window, ReflectHub reserves the right to delete Customer Data associated with the Account, including company and project-related data, at any time up to sixty (60) days after the end of the Subscription (the point at which Customer access ceases). This is a reserved right and not an obligation: ReflectHub may, but is not required to, delete Customer Data within this period, and may retain it longer where permitted or required, for example to comply with legal obligations, resolve disputes, or enforce these Terms.
Separately, for a company that maintains an active Subscription, ReflectHub reserves the right to delete data associated with a project once that project has been in archived status for at least three hundred and sixty-five (365) days. This right is likewise discretionary and not an obligation; ReflectHub may retain archived project data longer.
The retention periods and deletion practices described in this Section 9.2 form part of the agreed configuration of the Services and constitute Customer's documented instructions to ReflectHub, as processor, to delete Customer Data (including any Personal Data it contains) on the timelines set out above. Where Customer Data contains Personal Data, its deletion and return are also governed by the DPA, which prevails over these Terms in the event of any conflict on data protection matters. The timelines in this Section are intended to operate consistently with the DPA.
Deletion under this Section applies to the workspace, company, and project content that Customer and its Authorized Users create in the Services. ReflectHub may separately retain limited account, billing, and business records for the periods described in its Privacy Policy where retention is required or permitted by law or is necessary to establish, exercise, or defend legal claims.
Before deleting Customer Data under this Section 9.2 — whether following cancellation or in respect of long-archived projects — ReflectHub will give Customer advance notice through the Services or by email to the account administrator, so that Customer has an opportunity to export or unarchive the affected data before deletion.
The deletion timelines in this Section apply to live and production copies of Customer Data. Residual copies retained in ReflectHub's routine backups are not individually deleted on these timelines; they are overwritten or expire in the ordinary course of ReflectHub's backup rotation and are not restored to active use thereafter.

ReflectHub and its licensors retain all right, title, and interest in and to the Services, Documentation, software, designs, trademarks, logos, and all related intellectual property rights. No rights are granted except those expressly stated in these Terms.
If Customer or any Authorized User provides suggestions, feedback, or ideas regarding the Services, ReflectHub may use and exploit such feedback without restriction or obligation, provided ReflectHub does not disclose Customer Confidential Information when doing so.

Each party may disclose non-public information that is designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information").
The receiving party shall use Confidential Information only as necessary to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to personnel, contractors, or advisors who need to know and are bound by confidentiality obligations.
Confidential Information does not include information that becomes public without breach, was already known without restriction, is independently developed, or is lawfully received from a third party without confidentiality obligations.

Each party represents and warrants that it has the legal power and authority to enter into these Terms.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. REFLECTHUB DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
REFLECTHUB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED. CUSTOMER IS RESPONSIBLE FOR DETERMINING WHETHER THE SERVICES ARE SUITABLE FOR CUSTOMER'S INTENDED USE.

13.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Aggregate liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFLECTHUB'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CUSTOMER TO REFLECTHUB FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.3 Exclusions from limitation. The exclusions and limitations set out in Sections 13.1 and 13.2 do not apply to, and shall not limit, the following:

• (a) Customer's obligation to pay fees due to ReflectHub under these Terms or any applicable Order Form, including any default interest, taxes, and reasonable costs of collection;
• (b) Customer's indemnification obligations under Section 14;
• (c) either party's breach of its confidentiality obligations under Section 11;
• (d) Customer's use of the Services in violation of Section 5.1 (Restrictions) or in violation of applicable law, including unauthorized access, scraping, or misuse;
• (e) infringement or misappropriation of a party's or a third party's intellectual property rights, including by Customer Data;
• (f) either party's gross negligence, willful misconduct, or fraud; and
• (g) any liability that cannot, under applicable mandatory law, be excluded or limited by agreement.

13.4 Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.

Customer shall defend, indemnify, and hold harmless ReflectHub, its affiliates, and their respective directors, officers, employees, and contractors from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data; (b) Customer's or any Authorized User's use of the Services in violation of these Terms or applicable law; or (c) Customer's infringement or misappropriation of third-party rights.
ReflectHub will provide prompt notice of a claim (to the extent legally permitted), reasonable cooperation at Customer's expense, and allow Customer to control the defense and settlement, provided Customer may not settle any claim in a manner that imposes admissions or non-monetary obligations on ReflectHub without ReflectHub's prior written consent.

Unless expressly set out in an Order Form or separate Service Level Agreement (SLA), ReflectHub does not provide guaranteed uptime, support response times, or service credits.
Support channels, hours, and scope may vary by subscription plan.
ReflectHub may offer alpha, beta, or preview features ("Beta Features"). Beta Features may be incomplete, subject to change, and provided without warranties or service commitments. ReflectHub may discontinue Beta Features at any time.

The Services may interoperate with or include links to third-party services. ReflectHub is not responsible for third-party services, including their availability, security, functionality, or data practices. Customer's use of third-party services is governed by the third party's terms.

ReflectHub may provide notices under these Terms by email to Customer's account administrator, through the Services, or by posting on our website. Customer is responsible for keeping contact information current.
ReflectHub may update these Terms from time to time. If we make material changes, we will provide notice and indicate the updated effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms, except where applicable law requires additional consent.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
The courts of Harju County (Tallinn), Estonia shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, unless otherwise agreed in writing by the parties.

These Terms, together with any applicable Order Form, DPA, Privacy Policy, and documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the Services.
In the event of conflict between these Terms and an Order Form, the Order Form controls solely with respect to the subject matter expressly addressed therein. The DPA controls with respect to personal data processing terms.
Customer may not assign these Terms without ReflectHub's prior written consent, except in connection with a merger or sale of substantially all assets and subject to written assumption by the assignee. ReflectHub may assign these Terms in connection with a merger, reorganization, or sale of assets.
Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, except that Customer's payment obligations are not excused.
If any provision is held unenforceable, the remaining provisions remain in effect. A failure to enforce any provision is not a waiver.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
These Terms may be translated for convenience. In the event of conflict, the English version prevails unless mandatory law requires otherwise.

ReflectHub OÜ
Email: legal@reflecthub.com
Address: Lõhmuse tee 2, 12113 Tallinn, Estonia
Website: https://reflecthub.com